Availy Tutor
Overview
Availy Tutor is an internal web/app platform designed to manage classes and the performance of Availy tutors.
As the sole product designer on the team, I designed the entire platform that centralizes key actions scattered across other platforms(i.e. Calendly, Notion, Google Docs, Gmail, etc.) and simplified user flow. Additionally, I worked closely with the founder, operation managers, and engineers to set the goals and scope of the project, taking time and quality into account.
Client
Availy
Team
1 Designer
3 Engineers
2 Operation Managers
Availy
Team
1 Designer
3 Engineers
2 Operation Managers
Tool Used
Figma, Proto Pie, After Effects
Figma, Proto Pie, After Effects
My Role
UI/UX,
UX Writing,
Prototyping
UI/UX,
UX Writing,
Prototyping
Timeline
Mar-May, 2022
7 weeks
Mar-May, 2022
7 weeks
PROJECT BACKGROUND
There wasn't a centralized platform for tutors to manage their classes on Availy(Engall). Tutors had to use a variety of different platforms to manage their classes and performance.
THE CHALLENGE
How might we help tutors manage their classes more efficiently and stay motivated?
DESIGN SOLUTION
USER INTERVIEW
I conducted a total of six interviews. First, I interviewed 4 tutors to recognize user needs. In addition, I also interviewed two operation managers to learn about their opinions on how to improve overall efficiency.
Interviewees were full-time tutors in their 20s who also used other tutoring platforms, a part-time tutor/graduate student in his 30s, a retired digital nomad in his 50s who usually travels the world, and tech-savvy operation managers in their 20s.
︎︎︎insights from interviews
COMPETITIVE ANALYSIS
I researched four other online 1:1 English education services.
Insights-
Dashboard-style modular blocks make it easy to see the performance at a glance and maximize space utilization.
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It is much more intuitive to show one class as one block on a weekly calendar combined with an hourly timeline.
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Showing what tutors must do and what they are most curious about on the home screen at once can help tutors manage classes effectively.
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Many education services include features like copy schedule, sync calendar app, tutor level system, substitute canceled classes, and more for efficiency.
PRIORITIZATION
I adapted the MoSCoW Method for prioritizing requirements within this time-boxed project.
Due to the lack of development manpower, especially front-end developers, it was impossible to implement a list of features based on interviews in a short period of time. So, I consulted with the project owner, operations managers, tutors, and developers to properly scope this project.
MoSCoW method︎︎︎
STRUCTURE
After prioritization, we set the desktop web as the main platform where tutors can use all functions, and the mobile app as the sub-platform where tutors receive important notifications, urgently modify schedules or check simple information.
WIREFRAME
In order to communicate quickly and receive various feedback, I drew lo-fi wireframes while brainstorming based on ideas and user concerns.
Final Version