Availy Tutor


Overview

Availy Tutor is an internal web/app platform designed to manage classes and the performance of Availy tutors.

As the sole product designer on the team, I designed the entire platform that centralizes key actions scattered across other platforms(i.e. Calendly, Notion, Google Docs, Gmail, etc.) and simplified user flow. Additionally, I worked closely with the founder, operation managers, and engineers to set the goals and scope of the project, taking time and quality into account.



Client
Availy

Team
1 Designer
3 Engineers
2 Operation Managers
Tool Used
Figma, Proto Pie, After Effects
My Role
UI/UX,
UX Writing,
Prototyping
Timeline
Mar-May, 2022
7 weeks  


Related Project


Availy Tutor  KR
Availy




PROJECT BACKGROUND

There wasn't a centralized platform for tutors to manage their classes on Availy(Engall). Tutors had to use a variety of different platforms to manage their classes and performance.



THE CHALLENGE
  How might we help tutors manage their classes more efficiently and stay motivated?






DESIGN SOLUTION







USER INTERVIEW


I conducted a total of six interviews. First, I interviewed 4 tutors to recognize user needs. In addition, I also interviewed two operation managers to learn about their opinions on how to improve overall efficiency.

Interviewees were full-time tutors in their 20s who also used other tutoring platforms, a part-time tutor/graduate student in his 30s, a retired digital nomad in his 50s who usually travels the world, and tech-savvy operation managers in their 20s.


︎︎︎insights from interviews




COMPETITIVE ANALYSIS


I researched four other online 1:1 English education services.

Insights
  • Dashboard-style modular blocks make it easy to see the performance at a glance and maximize space utilization.
  • It is much more intuitive to show one class as one block on a weekly calendar combined with an hourly timeline.
  • Showing what tutors must do and what they are most curious about on the home screen at once can help tutors manage classes effectively.
  • Many education services include features like copy schedule, sync calendar app, tutor level system, substitute canceled classes, and more for efficiency.









PRIORITIZATION


I adapted the MoSCoW Method for prioritizing requirements within this time-boxed project.
Due to the lack of development manpower, especially front-end developers, it was impossible to implement a list of features based on interviews in a short period of time. So, I consulted with the project owner, operations managers, tutors, and developers to properly scope this project.


MoSCoW method︎︎︎








STRUCTURE


After prioritization, we set the desktop web as the main platform where tutors can use all functions, and the mobile app as the sub-platform where tutors receive important notifications, urgently modify schedules or check simple information.







WIREFRAME


In order to communicate quickly and receive various feedback, I drew lo-fi wireframes while brainstorming based on ideas and user concerns.






Final Version